July 19, 2007

Tip of the Week: How to provide simple yet effective customer service

 “Return e-mails and phone calls after 5 p.m. West Coast time so customers have the information they requested first thing the next day/morning,” says Randy Bauler, CEM, Corporate Relations and Exhibits Director
American Association of Critical-Care Nurses. It helps the customer be more efficient and, by being so responsive, it helps create good feelings about the association. For more tips from association leaders, see 22 Association Leaders to Know in the July/August issue of EXPO.